1. Turning Off Automatic Renewal
1.1. Automatic subscription renewal can be turned off at any time: by messaging your community manager or the INFOCLUB Telegram bot, by cancelling the subscription in your account on the site, or by email to support@infoclub.ai.
1.2. After it is turned off, there are no new charges. Access is kept until the end of the already paid period — we don't take away paid time.
1.3. If your subscription renews through a WayForPay recurring payment, turning renewal off stops it at WayForPay. If a charge still happens after you asked to turn it off, that amount is refunded in full.
2. Subscription Refunds
2.1. A Member may request a refund within 14 days of payment.
2.2. The full amount is refunded if the Member has not yet used the paid features of the participation format (paid events, introductions, mentor sessions). Once such features have been used, no refund is made.
2.3. Money is returned to the card the payment was made from. The crediting time depends on the issuing bank.
3. Paid Events
3.1. A registration for an event paid with points can be cancelled before it starts — the points are returned to your balance automatically.
3.2. Events paid with money: the full amount is refunded if participation is cancelled at least 24 hours before the start; later cancellations are not refunded. If the event is cancelled or rescheduled by the organiser, the full amount is refunded.
3.3. If the organiser cancels the event, the Member gets a full refund of points or money.
4. Mentor Sessions
4.1. A mentor session can be cancelled without losing payment at least 24 hours before it starts. If a session did not take place through the mentor's fault, the full amount is refunded.
5. How to Submit a Request
Email support@infoclub.ai and include:
- The email your subscription or registration is under.
- The payment date and amount.
- The reason for the request.
We reply within 3 business days. Funds are returned to the card used for payment within the time set by the bank.