1. Who is responsible for content
A member is responsible for everything they publish on the platform. This includes profile and photos, Infoclub Media articles, descriptions of services, events and venues, messages and comments [to clarify: where the platform has comments].
By publishing content you confirm that you have the rights to it: it is your work, you have the author's permission, or the law allows the use.
You keep the rights to your content. [to clarify with a lawyer: what right to display content INFOCLUB receives under the Terms of Use].
Infoclub Media articles are moderated before publication. We do not check other content in advance.
2. How to file a complaint
Send your complaint to serviceinfoclub@gmail.com. Include:
- who you are: name, company, and whether you are the rights holder or act on their behalf;
- which work is infringed: title, description or a link to the original;
- where the infringement is on the platform: a link to the page;
- why it is an infringement: what exactly you did not permit;
- your contact details for a reply;
- a statement that you believe in good faith that the use is not permitted and that the information in the complaint is true.
We may not consider a complaint without this information and will ask you to add it.
3. What we do
After a complaint we:
- confirm receipt within [to clarify];
- review the complaint and the content;
- temporarily hide the content if an infringement is likely;
- notify the author about the complaint and what they can do;
- tell the complainant about the decision.
Review time: [to clarify].
4. Counter-notice
An author whose content was hidden can reply to serviceinfoclub@gmail.com explaining why the use is permitted, with evidence such as a contract, a licence or a link to the original.
We pass the substance of the counter-notice to the complainant. [to clarify with a lawyer: whether we pass on the author's contact details].
If the complainant does not tell us within […] days that they have gone to court, we may restore the content.
5. Repeated violations
If complaints against one author are upheld repeatedly, we block their account under the Community Guidelines. How many upheld violations lead to blocking: [to clarify].
6. False complaints
Do not file complaints about other people's lawful content to get it removed. A knowingly false complaint breaks the Community Guidelines, and the complainant may be liable to the author for damage under the law.
7. Other illegal content
Complaints that are not about copyright, such as fraud, harassment, defamation or illegal content, go through Report Abuse.